Hotel Lobby AI Generation Failed? Credits and Refunds Explained
If your Hotel Lobby AI generation fails, you lose nothing: the reserved credits are returned to your balance automatically and in full. Credits are reserved when a task is accepted, charged only when the video succeeds, and refunded on any confirmed failure — no support ticket needed.
How does the credit reservation system work?
The billing flow has three stages:
- Reserved on submit. When your task is accepted, 100 credits are set aside from your balance. They are not charged yet.
- Charged on success. The credits are deducted only when your video is generated successfully and delivered to My videos.
- Returned on failure. On any confirmed failure, the reservation is released and the full 100 credits reappear in your balance automatically.
What counts as a confirmed failure?
Credits are returned automatically when:
- the AI provider fails to generate your video,
- the task times out or is cancelled,
- the generated video is rejected by the content-moderation check.
In all three cases, no action is needed from you — the refund is automatic. (Moderation rejections mean the photos violated the Content Rules; fix the photos and resubmit.)
Do purchased credits expire?
No. Purchased credits never expire. Buy a pack today and spend it months later — the balance waits for you. The 100 free sign-up credits work the same way.
What about refunds for purchased credits or subscriptions?
Unused credit-pack credits are refundable within 14 days of purchase; subscriptions can be cancelled anytime and stay active until the end of the current period. The complete terms are on the Refund Policy page.
What should you do after a failed generation?
- Check your credit balance — the refund should already be there.
- Review the photo checklist in Best Photos for Hotel Lobby AI — most failures trace back to unusable source photos.
- Resubmit. Your credits are only charged when the video actually succeeds.
If a failure repeats with different photos, email support@hotellobbyaifree.com with your account email and task time.